RIGHT OF WITHDRAWAL
Please read the following information about how to cancel an order from our shop:
Consumers have the following right of withdrawal for contracts concluded away from business premises and for distance contracts, with the exception of contracts concerning financial services (A consumer is any natural person who enters into a legal transaction for purposes that predominantly are neither commercial, nor where their independent professional activity can be attributed to them)
(Right of) withdrawal instruction
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract:
- by post:
Eimeldinger Weg 38
79576 Weil am Rhein
- by phone: +49 (0) 7621 55026-0
- by fax: +49 (0) 7621 55026-55
- by e-mail: firstname.lastname@example.org
by means of a clear statement (e.g. a letter, fax or e-mail sent by post).
You may use the attached model revocation form, but this is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the right to exercise revocation before the end of the revocation period.
Consequences of revocation
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from you choosing a different method of delivery from the cheapest standard delivery offered by us). This will be done immediately and no later than fourteen days from the date on which we receive notice of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; In no event will you be charged for this refund.
We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods without delay and in any event no later than fourteen days from the date on which you notify us of the withdrawal from this contract. Please send them to:
Eimeldinger Weg 38
79576 Weil am Rhein.
The deadline is deemed to have been met if you send the goods before the end of the fourteen-day period. You shall bear the direct costs for returning the goods.
You will only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods that is not necessary for checking their condition, properties and function.
Exclusion of the right of withdrawal
Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:
- for the delivery of goods which are not prefabricated and where in order for production to take place, an individual selection or determination by the consumer is decisive or cases which are clearly tailored to the personal needs of the consumer,
- for the delivery of goods that can spoil quickly or where expiration date would be exceeded within a short period,
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery
Date: April 2017